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SERVICE BUSINESS INNOVATION: IMPLICATIONS ON GOVERNANCE, MANAGEMENT ACCOUNTING AND CONTROL
WORKSHOP & SPECIAL ISSUE

PISA, ITALY, JUNE 29-30, 2017
CO ORGANISED AND HOSTED BY

Journal of Management and Governance WORKSHOP AND SPECIAL ISSUE

 

New service businesses emerge in all the industries. Especially, manufacturing companies are increasingly interested and currently investing in their service activities, that is after sales and business support for their customers. A substantial part of the revenues of the manufacturers currently stem outside the physical product sales. New forms of governance, new business models and new management accounting practices are required from the manufacturers. The division of tasks between the manufacturers, the customers and third party service providers are currently challenged in many respects. Managing the new governance of networks (manufacturers, customers and other service providers) requires rethinking of management accounting in supporting the service business even beyond the organizational boundaries. However, the majority of the companies are struggling in identifying and introducing the required governance and management accounting to support their service business innovation. New tools and concepts are crucial for releasing the service business potential and to manage the performance and profitability of the parties involved.

In order to support the service business innovation of the manufacturers (servitisation, servitization, service infusion, product-service systems), there are several critical aspects to be taken into consideration. First, new governance is supposed to be flexible enough to deal with different levels of service innovation across the customer industries in different regions. This requires new management accounting practices (for instance financial indicators) for the manufacturers. Second, regarding the financial aspects of the new service operations, the value is increasingly generated during the life-cycle of the products, based on the collected information about those products, and their relations/connections to their use contexts. Third, the management accounting needs to be re-thought to make it fit the new governance, to manage the product fleets (products in use at the customers), to increase customer value (requirements of the customers under new circumstances) and to enhance service operations (featuring new capabilities). Despite their practical relevance, these aspects and many other related topics have not been sufficiently addressed in the literature.

 

CALL FOR PAPERS

Possible topics (include but are not limited to the following):

  • Designing the governance structure of the companies as the service activities increase in their importance and may take place in different business units, regions and customer industries.
  • Designing the governance structures and control mechanisms for service innovation.
  • Performance measurement and management issues in service business.
  • Generating and distributing value in servitization.
  • New sources, contents and units of analysis of accounting information in service business (i.e. real time monitoring and life-cycle costing).
  • Supporting managerial work for service business with management accounting (information).
  • The need for new management accounting and governance for the fleet, customer relationships and operations management in the service business innovation.
  • The interplay between governance and management control mechanisms in service business innovation.
  • The role of accountants, business controllers and other experts in the service business innovation.
  • Critical examinations on the service business renewal context: Business as usual for governance and management accounting?

A variety of theoretical and empirical perspectives is encouraged by the Guest Editors, although research engaged with practice is highly encouraged.


Full paper or extended abstract (maximum 800 words) can be submitted to the Workshop. Guest Editors will conduct a first selection of papers and abstracts to be accepted for presentation in the Workshop. Authors will be then required to register through this web site. A second selection will be conducted after the Workshop in order to define those papers eligible for the JMG Special Issue.

 
The submission deadline is over !

GUEST EDITORS OF THE JMG SPECIAL ISSUE

Teemu Laine

Tampere University of Technology (Finland)

 

Andrea Tenucci

Scuola Superiore Sant’Anna Pisa (Italy)

 

Petri Suomala

Tampere University of Technology (Finland)

 

 

WORKSHOP PROGRAMME

Please click HERE to see the Workshop programme. 

DOWNLOAD ACCEPTED PAPERS

DOWNLOAD ACCEPTED PAPERS

PRACTICALITIES

The event will take place in the premises of

Sant’Anna School of Advanced Studies
Institute of Management

Piazza Martiri della Libertà, 33
56127 - Pisa (Italy)


JOINING INSTRUCTIONS :

Are available HERE

ACCOMMODATION : 

The University recommends the following hotels. 
You are free to contact them to make your booking. 
In order to take advantage of the special rate, please mention : EIASM-IdM17 when making your reservation. 

BORGOLARGO 51 - 
Via Oberdan, 51- 56127 Pisa (PI) – Italy

Double room/single use : 70 EUR (including breakfast)
Double room : 90 EUR (including breakfast)
Triple Room : 110 EUR (including breakfast)
Appartement for 1/2 person(s) (with kitchen, without breakfast) 100 EUR

+ 1,5 EUR city tax per person/per day

HOTEL VERDI
Piazza Della Repubblica 5/6 - 56126 Pisa (PI) – Italy
Single room : 45 EUR BB
Double room for single use : 60 EUR BB
Double room : 80 EUR BB

+ 1,5 EUR city tax per person/per day

HOTEL NOVECENTO
Via Roma, 37 - 56126 Pisa (PI) – Italy

Double room for single use : 80 EUR  (including breakfast)
Double room : 100 EUR  (including breakfast)

+ 1,5 EUR city tax per person/per day

FEES

The fees include participation to the workshop, documents, lunches, the workshop dinner, morning and afternoon refreshments

 

   
For participants affiliated with an institution that is member or associate member of the EIASM's
Academic Council
195,20 € (including 35,20 € VAT)
For participants coming from another academic institution 244,00 € (including 44,00 € VAT)

Cancellations made before June 1, 2016 will be reimbursed minus 20% of the total fee. No reimbursement will be possible after that date.

Payments should be made by :

  • The following credit cards: Visa or Eurocard/Mastercard/Access
DOWNLOAD ACCEPTED PAPERS

ADMINISTRATION

Ms. Graziella Michelante - EIASM Conference Manager
EIASM - PASSAGE DU NORD - 19 - 1000 BRUSSELS - BELGIUM
Tel: +32 2 226 66 62 - Fax: +32 2 512 19 29
Email: michelante@eiasm.be